Paymanet policy
When you
purchase an item you are entering a legally binding contracct. You are expected
to pay all sums due within 14 days of purchase; any items unpaid after 14 days
your order will be cancelled.
Payment can be
made by Bank transfer ( banking details: ING
BANK SLASKI o/
Bydgoszcz SWIFT CODE :
INGBPLPW 47 1050 1139
1000 0023 2565
7191 We do not accept cheque payments.
Unfortunately due to the fact that there has to be clearance period on the
cheques and goods in the warehouse cannot be reserved pendingit is possible for
items to be oversold. To reduce the chance of this happening the decision was
made not to accept cheque payments. Lampcar apologises to any customers that
this may inconvenience.
Oversold Items:
Stock checks
are carried out twice daily with the warehouse but as these items are sold in
more than one eCommerce environment it does occassionally happen that an item is
oversold. In these rare instances you will be notified and fully refunded
immediately.
Returns Policy:
Please contact
us (mail@lampcar.com.pl )if you wish to return a purchased
item. We require your name, a contact number and the order number of the product
in question. We will then contact you by e-mail whenever possible as many
problems can be resolved without incurring postage costs and inevitable delays.
If an
incorrect item is ordered then, at the sole discretion of Lampcar, provided the
said item is unused and in its original packaging, it may be returned (at the
customers cost) for a refund provided it reaches us within 14 days of the
original sale date. All postage costs will be paid by customer on all order that
are cancelled/refunded due to customer error. Replacement items will incur an
additional re-delivery charge.
It is the
customer’s responsibility to ensure that the returned goods are packed properly
and insured against loss. Lampcar cannot accept any responsibility for goods
damaged or lost in transit to us.
Faulty or Damaged Items:
We apologise
in advance if any item you receive from us is faulty or damaged upon opening.
Please contact
us ( mail@lampcar.com.pl )within 3 working days of delivery
to report damaged goods otherwise no returns will be accepted.
Faulty goods
are covered by an exchange policy. The product will be replaced if it is in an
"as new" condition.
Returned
items must be complete i.e. in original packaging with all accessories. When
returning a product, please enclose a copy of your order together with a
covering letter.
If the
returned product is faulty, it will be replaced at no additional cost to the
purchaser. If the item is no longer available a full refund be given. If the
product is not faulty it will be returned to the purchaser at their
expense.
Refunds
cannot be made for items that have been damaged due to customer misuse or
modified in any way.
Incompatibility
:
Not every item is compatible with every trailer or
caravan. We may not be aware of this but try to state all the uses the item is
fit for and instance that they can not be used or will not fit. We do not know
every item on the market ever produced so we may not know the trailer or caravan
you are fitting the item to. We do alter listings if we find out more
information.
It is the buyer’s responsibility to find out if an
item is compatible. If you purchase an item and it does not fit you can return
or you can arrange for us to get the item collected. We will refund you the
price of the item excluding the delivery and return postage costs.
If you ask a question in writing i.e. ebay messages
and we do state it defiantly does fit and it does not then you will be eligible
for a refund including the postage costs
Shipping/Delivery:
Items are
delivered by Post Mail 1st Class Recorded(signed for)
If Post Mail
is unable to deliver your order they will advise you that a delivery attempt had
been made and that your parcel will be held at your local Post Mail . There will
be a phone number you can ring to arrange another delivery or you can go and
collect the parcel in person. They will only hold your goods for a maximum of 7
days, after that time they are returned to Lampcar. We reserve the right to
charge postage on re-sent items.
Because the
parcel will be send from Poland , expected Delivery times are 7-15 working
days. If your item does not arrive within this time, please contact us and
we will investigate this for you.
Shipping/Delivery Charges:
Flat rates
apply to all items purchased.
Internaltional Rates
-
Please refer to the Table below
for shipping rates applicable to your country ( all prices can be changes
depends on exchange rate).
-
We only ship to EU countries as
this eliminates the need for customs documentation.
-
Delivery is via International
Post mail.
Under 1 KG – 20,96 EUR
Under 2 KG – 23,79 EUR
Under 3 Kg – 28,60 EUR
Under 4 KG – 29,74
EUR
Under 5 KG – 32,85
EUR
Under 6 KG – 33,98
EUR
Under 7 KG – 35,97
EUR
Under 8 KG – 37,95
EUR
Under 9 KG – 40,21
EUR
Undre 10 KG – 42,20
EUR
For Larger parcell than 10 KG
contact us, it will be send through courier