Paymanet policy

When you purchase an item you are entering a legally binding contracct. You are expected to pay all sums due within 14 days of purchase; any items unpaid after 14 days your order will be cancelled.

Payment can be made by Bank transfer ( banking details: ING BANK SLASKI o/ Bydgoszcz SWIFT CODE : INGBPLPW 47 1050 1139 1000 0023 2565 7191 We do not accept cheque payments. Unfortunately due to the fact that there has to be clearance period on the cheques and goods in the warehouse cannot be reserved pendingit is possible for items to be oversold. To reduce the chance of this happening the decision was made not to accept cheque payments. Lampcar apologises to any customers that this may inconvenience.

Oversold Items:

Stock checks are carried out twice daily with the warehouse but as these items are sold in more than one eCommerce environment it does occassionally happen that an item is oversold. In these rare instances you will be notified and fully refunded immediately.

Returns Policy:

Please contact us (mail@lampcar.com.pl )if you wish to return a purchased item. We require your name, a contact number and the order number of the product in question. We will then contact you by e-mail whenever possible as many problems can be resolved without incurring postage costs and inevitable delays.

If an incorrect item is ordered then, at the sole discretion of Lampcar, provided the said item is unused and in its original packaging, it may be returned (at the customers cost) for a refund provided it reaches us within 14 days of the original sale date. All postage costs will be paid by customer on all order that are cancelled/refunded due to customer error. Replacement items will incur an additional re-delivery charge.

It is the customer’s responsibility to ensure that the returned goods are packed properly and insured against loss. Lampcar cannot accept any responsibility for goods damaged or lost in transit to us.

Faulty or Damaged Items:

We apologise in advance if any item you receive from us is faulty or damaged upon opening.

Please contact us ( mail@lampcar.com.pl )within 3 working days of delivery to report damaged goods otherwise no returns will be accepted.

Faulty goods are covered by an exchange policy. The product will be replaced if it is in an "as new" condition.

Returned items must be complete i.e. in original packaging with all accessories. When returning a product, please enclose a copy of your order together with a covering letter.

If the returned product is faulty, it will be replaced at no additional cost to the purchaser. If the item is no longer available a full refund be given. If the product is not faulty it will be returned to the purchaser at their expense.

Refunds cannot be made for items that have been damaged due to customer misuse or modified in any way.

Incompatibility :

Not every item is compatible with every trailer or caravan. We may not be aware of this but try to state all the uses the item is fit for and instance that they can not be used or will not fit. We do not know every item on the market ever produced so we may not know the trailer or caravan you are fitting the item to. We do alter listings if we find out more information.

It is the buyer’s responsibility to find out if an item is compatible. If you purchase an item and it does not fit you can return or you can arrange for us to get the item collected. We will refund you the price of the item excluding the delivery and return postage costs.

If you ask a question in writing i.e. ebay messages and we do state it defiantly does fit and it does not then you will be eligible for a refund including the postage costs

Shipping/Delivery:

Items are delivered by Post Mail 1st Class Recorded(signed for)

If Post Mail is unable to deliver your order they will advise you that a delivery attempt had been made and that your parcel will be held at your local Post Mail . There will be a phone number you can ring to arrange another delivery or you can go and collect the parcel in person. They will only hold your goods for a maximum of 7 days, after that time they are returned to Lampcar. We reserve the right to charge postage on re-sent items.

Because the parcel will be send from Poland , expected Delivery times are 7-15 working days. If your item does not arrive within this time, please contact us and we will investigate this for you.

Shipping/Delivery Charges:

Flat rates apply to all items purchased.

Internaltional Rates

• Please refer to the Table below for shipping rates applicable to your country ( all prices can be changes depends on exchange rate).

• We only ship to EU countries as this eliminates the need for customs documentation.

• Delivery is via International Post mail.

Under 1 KG – 20,96 EUR

Under 2 KG – 23,79 EUR

Under 3 Kg – 28,60 EUR

Under 4 KG – 29,74 EUR

Under 5 KG – 32,85 EUR

Under 6 KG – 33,98 EUR

Under 7 KG – 35,97 EUR

Under 8 KG – 37,95 EUR

Under 9 KG – 40,21 EUR

Undre 10 KG – 42,20 EUR

For Larger parcell than 10 KG contact us, it will be send through courier